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Tag Archives: customer relations
Store Associates and Customer Relationships
It is imperative that store-based retailers recognize the importance and value of store associates in customer relationships. Some get this; others do not. Recently, Cognizant conducted a study on this and concluded that: “Store associates are the last resource shoppers … Continue reading
Posted in Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 7: Communicating with the Customer
Tagged bad behavior, Cognizant, customer expectations, customer loyalty, customer relations, customer service, experiential retailing, infographic, planning, store associate, tips, video
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