Tag Archives: complaints

Car Renters Beware!

Posted on April 7, 2013 by bermanevansretail

Car rental agencies generate a lot of profits from the supplemental  insurance coverage offered to customers. In some instances, this insurance is marketing aggressively — some would say too aggressively. According to a recent New York Times story by Tara … Continue reading →

Posted in Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 7: Communicating with the Customer, Privacy and Identity Theft Issues | Tagged , , , , , , , , , , , , , | Leave a comment

Amazon Marketplace Merchants Complain of Competition with…Amazon?

Posted on June 28, 2012 by bermanevansretail

Through its Amazon Marketplace, the retailer enables 3rd-party firms to offer items for sale at Amazon.com. Overall, merchants are satisfied with this. But sometimes, Amazon competes with these merchants and makes it tough for them to succeed. As Don Reisinger, … Continue reading →

Posted in Online Retailing, Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional | Tagged , , , | Leave a comment

What Bugs Consumers the Most About Auto Repair Shops?

Posted on June 10, 2012 by bermanevansretail

According to Consumer Reports National Research Center, these are the five biggest gripes that consumers have about auto repair companies. Do you agree? Have you fired your repair shop because of problems? High price Problem not fixed Time needed for repair Repeat … Continue reading →

Posted in Part 1: Overview/Planning | Tagged , , , , | Leave a comment