Pricing & Small Retailers: Questions to Consider – Part 5

TIPS FOR BETTER RETAILING: “Pricing and Small Retailers: Questions to Consider – Part 5″

by Joel R. Evans and Barry Berman 

This is the fifth in our series of six columns on hints for price-setting in retailing. How would you respond to these questions?
  • How do you use prices in competing with larger retailers? One of the most common myths in retailing is that small retailers can never enter into price competition with the Walmarts and Home Depots of the world. While it is true that small firms will generally have a tougher time if they try to compete on price across the board (due to the economies of scale of the discount chains), they can do so if they run sales or offer regular savings on selected items. By focusing on special prices for 10  to 25 noticeable items, small firms can highlight that they are viable options for their shoppers and attract store traffic. This works best if a firm runs specials on different items than those featured by the large chains. Also, small firms have a major advantage over these chains: The latter often often need some type of upper management approval to offer sales and individual outlets may not have the flexibility to match local firms.
  • Have you formed a buying group (cooperative) with other small retailers to get better terms on your purchases? Large retailers get good terms from suppliers and can make special requests of them because of the buying power they wield due to the volume of business that they do with the suppliers. Small retailers can gain in their own dealings with the suppliers by forming buying groups; this will then enable the retailers to account for substantial dollar purchases and lead to better terms. Buying groups are common for hardware, furniture, appliances, groceries, and consumer electronics. Check with your own trade association for further information.
  • Do you use odd prices ($59.95) rather than even prices ($60)? Although the impact of odd pricing on customer behavior may be overrated (after all, most people do not consider a nickel off to be much of a bargain), there is one significant reason to use this practice: Consumers are more likely to believe that a retailer plans prices very carefully and works hard to keep the prices as low as possible.
  • When you take a physical inventory, how do you compute the value of the merchandise remaining in stock? The prices set for the merchandise remaining in stock (after a selling season or before a reorder is placed) should have some relation to the value placed on that merchandise. For example, if a retailer knows the value of an item in inventory is $30 at cost and the retailer wants a 50 percent markup at retail, the selling price would be $60. The computation is easy if merchandise costs are stable. If they are not, the firm should learn about the retail method of inventory planning (which is based on the average of merchandise costs, depending on the quantity bought at each cost level) and apply this concept. Several computer software programs are available to aid in this process.
  • Do you understand the difference between an initial markup and a maintained markup? Do you use these concepts in setting prices? Initial markups need to be higher than maintained markups if a retailer is to meet revenue and profit goals. Thus, an initial markup for an item must reflect the fact that during a selling season there will be shrinkage, breakage, employee discounts, and end-of-season markdowns. A maintained markup represents the weighted average markup for an item, which is computed as: (total actual revenues received – the cost of goods sold)/total actual revenues received. A retailer will make a serious mistake if beginning-of-season prices represent the average prices sought for the entire selling season.

 

Posted in Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer | Tagged , , , , , , , , , | 1 Comment

Pricing & Small Retailers: Questions to Consider – Part 4

TIPS FOR BETTER RETAILING: “Pricing and Small Retailers: Questions to Consider – Part 4″

by Joel R. Evans and Barry Berman 

This is the fourth in our series of six columns on hints for price-setting in retailing. How would you respond to these questions?
  • Do you plan for stock shortages (due to shrinkage and clerical errors) when setting prices? How? Yearly, tens of billions of U.S. retail sales alone are lost due to inventory shrinkage (theft) and billions more are lost due to clerical errors by workers. Even the most vigilant and careful firms are affected. To lessen this problem, a three-pronged approach should be followed. Anti-theft devices, such as angled mirrors and in-store cameras, should be used by all retailers, including the smallest ones. Employees should be better trained in stocking displays, entering customer transactions, and keeping records. Prices need to reflect estimated stock shortages as a percent of sales. If a store manager knows (by studying past data) that 4 percent of revenues are lost due to shrinkage, then prices should be marked up an another 4 percent. By using anti-theft devices and employee training, stock shortages may be lowered — so that additional markups are also held down.
  • Do you use price lining? Price lining is a very useful strategy. With it, a price floor and a price ceiling are set for each product category in a store, and then selected price points are set within the range. For example, a stereo retailer may decide that a $200 price floor and a $1,000 price ceiling are most appropriate for its full-component systems. It could then sell systems for $200, $400, $700, and $1,000. By doing this, several goals could be reached: The retailer can more clearly identify the appropriate suppliers, use price points in negotiating with suppliers, and limit the number of models carried in the $200 to $1,000 range. The consumer benefits because there is less confusion in choosing among models, he or she can stay within the prescribed budget, and product quality differences are easier to discern.
  • Do you advertise prices? Where? Every retailer, regardless of positioning and size, is capable of some form of price advertising. Although large retailers have greater resources to advertise online, in newspapers, and on television and radio, there are SEVERAL avenues available to small retailers in advertising prices: They can advertise online through inexpensive Google AdWords —  narrowed down by specific geographic location, product model, etc.; and in weekly papers that have more targeted audiences and are much less costly than other media. They can set aside a section of the store window for weekly specials (so customers get used to looking for them). They can use in-store displays to feature prices; manufacturers may help with these displays. They can give out in-store circulars. The combination of tools applied must be linked to the image that the retailer seeks to portray.
  • Do you let customers bargain over the prices of any items? Another key pricing decision is determining whether or not to permit any customer bargaining. Supermarkets, restaurants, dry cleaners, and entertainment facilities typically have fixed prices and do not permit customers to bargain at all. Some firms, such as service stations and office supply stores, may have fixed prices for certain items (like gas and stationery), but permit bargaining for some items (like auto body work and expensive furniture). Still other retailers, such as auto dealers and jewelry stores, may encourage bargaining for almost everything they sell. Where do you fit and why? Remember, the use of “we’ll meet competitors’ prices” advertising is a form of flexible pricing that allows customer bargaining.

 

Posted in Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer | Tagged , , , , , , , , , | 1 Comment

Pricing & Small Retailers: Questions to Consider – Part 3

TIPS FOR BETTER RETAILING: “Pricing and Small Retailers: Questions to Consider – Part 3″

by Joel R. Evans and Barry Berman 

This is the third in our series of six columns on hints for price-setting in retailing. How would you respond to these questions?
  • How does your store use manufacturer suggested list prices? Before discounting grew, many retailers adhered to suggested list prices, except when running sales. Consumers did not do much comparison shopping among stores and suggested list prices let retailers (particularly smaller ones) meet profit margin goals. But, today, the situation is quite different. More consumers expect regular prices to be below those suggested by manufacturers; as a result, many retailers are not using list prices as their regular prices. So, what is the value of suggested list prices to retailers and when should they be used by them? Suggested list prices remain important to retailers in computing markups. Typically, when a manufacturer uses list prices, it offers markups to retailers that are based on those prices. If a retailer knows that actual customer selling prices will be lower than suggested prices and computes markups accordingly, the retailer may be in a better bargaining position with a supplier; at the very least, the retailer can to choose whether to stock items based on the real markups. Generally, retailers have a better chance to use list prices if they are positioned as full-service stores, particular items are popular, or they sell items with customary prices like newspapers and gum.
  • Are prices “fair” to customers? What does “fair” mean to you? Whether a firm is a discounter, mid-priced, or upscale, “fair” reflects the value a store offers. From a consumer perspective, this means a discounter’s prices have to be low enough to make it worthwhile for a person to give up some customer services and brand choices; at an upscale store, the level of services and brand choices must be worth the premium prices. From a retailer perspective, “fair” means prices reflect a firm’s operating structure in a way that enables it to earn a satisfactory profit. To be successful, both perspectives must be addressed.
  • Do you visit competitors to check prices? Do you look at their  ads? If you check prices, how do you react to what you learn? A “no” answer is myopic and will lose customers. Pricing should encompass two concepts: Absolute prices are the actual prices set by a given retailer; they should be tied to costs and desired profit. Relative prices reflect a firm’s prices compared to competitors; variances between absolute and relative prices must be based on value. The reaction to competitors’ prices depends on the value offered; any firm’s prices must result in its offering VALUE EQUAL TO OR GREATER THAN COMPETITORS.
  • How often do you change prices? Does this vary by product category?  There should be goals as to how often to change prices and whether the frequency of changes should vary by category. Some retailers (like stationery stores) want to keep prices for a selling season to reduce comparison shopping and encourage repeat purchases; some (like produce stores) need to change prices as costs vary; and some (like electronics stores) change prices as technology evolves. 
  • How often do you run sales? Does this vary by product category? There should also be goals about the frequency of sales. Some firms (like supermarkets) always have several items on sale; some (like Walmart) have everyday low prices and run sales on fewer items; and some (like Saks) have fewer sales because they want to protect their image. The easiest way to change prices is to do so across-the-board. This is also the poorest way since consumer demand, competition, selling seasons, markups, etc. all differ by product category.

 

Posted in Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer | Tagged , , , , , , , , , | 2 Comments