As this photo shows, good return policies are a key to contented, loyal customers. Everyone wants to feel that they are treated properly.
For a lot more advice about retailing practices from Tony Kadysewski, click the image.
This entry was posted in Part 2: Ownership, Strategy Mix, Online, Nontraditional
, Part 3: Targeting Customers and Gathering Information
, Part 6: Merchandise Management and Pricing
, Part 7: Communicating with the Customer
and tagged customer expectations
, customer loyalty
, customer service
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