Tag Archives: Zappos

Motivating Zappos’ Employees and Optimizing Customer Service

Posted on June 28, 2012 by bermanevansretail

Zappos’ CEO Tony Hsieh says Zappos is a service retailer that happens to sell shoes — and builds the firm’s culture around a group of individuals encouraged and empowered to “wow” customers. While most companies discourage employees from spending more … Continue reading →

Posted in Part 5: Managing a Retail Business, Retail Executive Interviews, Video Clips (non-career) | Tagged , , , , | 1 Comment

Zappos’ Corporate Culture

Posted on June 13, 2012 by bermanevansretail

Zappos focuses on both the customer and the employee.

Posted in Part 1: Overview/Planning, Video Clips (non-career) | Tagged , , , , | Leave a comment

The Zappos’ Approach to New Employees

Posted on June 13, 2012 by bermanevansretail

All new employees receive an orientation to the Zappos’ way, regardless of the nature of the employee’s job.

Posted in Part 5: Managing a Retail Business, Video Clips (non-career) | Tagged , , , | Leave a comment