Tag Archives: customer expectations

Should Burger Chains (and Others) Sell Beer?

Posted on June 12, 2012 by bermanevansretail

For decades, most hamburger and other fast-food chains have focused on a family appeal and avoided selling any alcoholic beverages. But with the shaky economy, some of these chains have been testing out the addition of beer to the menu. … Continue reading →

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Temkin Customer Experience Ratings

Posted on June 12, 2012 by bermanevansretail

Each year, Temkin surveys a number of consumers to see what firms they rate best. Click the chart to visit Temkin’s Web site.

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What Bugs Consumers the Most About Auto Repair Shops?

Posted on June 10, 2012 by bermanevansretail

According to Consumer Reports National Research Center, these are the five biggest gripes that consumers have about auto repair companies. Do you agree? Have you fired your repair shop because of problems? High price Problem not fixed Time needed for repair Repeat … Continue reading →

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