Tag Archives: Temkin

2017 Temkin Customer Experience Ratings for Retailers

Posted on April 5, 2017 by bermanevansretail

Each year, Temkin (a customer experience research and consulting company) conducts customer experience surveys. For 2017, the firm surveyed 10,000 U.S. consumers on 331 companies across 20 industries: “The Temkin Experience Ratings are based on consumer feedback of their recent … Continue reading →

Posted in Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 8: Putting It All Together | Tagged , , , , | 1 Comment

Temkin Customer Experience Ratings

Posted on June 12, 2012 by bermanevansretail

Each year, Temkin surveys a number of consumers to see what firms they rate best. Click the chart to visit Temkin’s Web site.

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