As summarized by Knowledge@Wharton, the decline in employee loyalty is a serious issue for many companies. Consider this: “MetLife’s 10th annual survey of employee benefits, trends, and attitudes released in March [2012] puts employee loyalty at a seven-year low. One in three employees, the survey says, plans to leave his or her job by the end of the year. According to a 2011 Careerbuilder.com report, 76 percent of full-time workers, while not actively looking for a new job, would leave their current workplace if the right opportunity came along. Other studies show that each year, the average company loses anywhere from 20 percent to 50 percent of its employee base.”
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Retailing: From A to Z 