Monthly Archives: September 2012

Australia’s Telstra: Focusing on Employee Empowerment

Posted on September 21, 2012 by bermanevansretail

Telstra, an Australian-based global firm, is a technology-driven telecommunications company with a number of retail stores. It recognizes the importance of store managers and empowers them accordingly. The focus is on customer service.    

Posted in Career Video Clips, Careers in Retailing, Global Retailing, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business | Tagged , , , , , , , , , , | Leave a comment

A Retail Store Design Checklist

Posted on September 21, 2012 by bermanevansretail

Here’s a good overview of retail store design by Barb Crowhurst, a retail makeover specialist — from the Gift and Home Channel.    

Posted in Part 3: Targeting Customers and Gathering Information, Part 4: Store Location Planning, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Video Clips (non-career) | Tagged , , , , , , , , , , | 2 Comments

Mobile Shopping On the Upswing in China

Posted on September 21, 2012 by bermanevansretail

Hey mobile retailers, the largest market in the world awaits. Click the chart to learn more from eMarketer.    

Posted in Global Retailing, Online Retailing, Part 1: Overview/Planning, Part 5: Managing a Retail Business, Social Media and Retailing | Tagged , , , , , , , | Leave a comment