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Monthly Archives: August 2012
More Shoppers Are Visiting Retailers’ Web Sites
We know that showrooming is a problem for many retailers. But it’s pretty good news when shoppers look for information AND purchase at retailers’ Web sites. In an article today, eMarketer sums up a very interesting research finding from Compete: “Internet users … Continue reading
Posted in Online Retailing, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 7: Communicating with the Customer
Tagged customer expectations, customer loyalty, customer service, eMarketer, experiential retailing, information, online shopping, promotion, shopping
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Slow Going for QR Codes in Russia
According to a story in eMarketer, smartphone use by Russians is increasing, but feature phones remain dominant: “Consumers are starting to familiarize themselves with QR codes — but most still don’t know what 2-D mobile barcodes are, according to data … Continue reading
Posted in Global Retailing, Online Retailing, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 7: Communicating with the Customer, Technology in Retailing
Tagged customer expectations, eMarketer, experiential retailing, global retailing, QR, Russia, shopping, smartphone, technology, trends
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The Appeal of Pinterest to Retailers
Cost Plus World Market is an interesting retailer: “From furniture and accessories, to food and drink, our online assortment never falls short of authenticity or affordability. Browse our multicultural home decor pieces, find unique party favors and gifts, or simply … Continue reading
Posted in Online Retailing, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Social Media and Retailing
Tagged assortment, Cost Plus World Market, customer expectations, experiential retailing, merchandising, online shopping, opportunity, Pinterest, promotion, social media, trends
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